At Order Pills USA, your satisfaction comes first. We’re committed to offering top-quality products and excellent service. Still, we know there might be times you need to ask about a return or refund. Please read our policy below to understand how we handle these situations.
Are You Eligible for a Return?
Because of health and safety rules, we cannot accept returns on medications once they have been shipped.
However, if we made a mistake with your order (for example, sent the wrong product), please contact us right away. We’ll review these special cases individually to make sure we find a good solution for you.
When Can You Get a Refund?
- Damaged or Faulty Products: If your order arrives damaged or defective, please reach out to us within 7 days of getting it. Include photos of the damage. We’ll look into it and may offer a refund or send a replacement, depending on what’s best.
- Incorrect Item Sent: If you received the wrong item, we’ll either arrange for the correct product to be sent or issue a full refund.
- Order Not Delivered: If your order doesn’t show up within the expected delivery time, please get in touch with us. We’ll help track it down. Should the shipping provider declare the package lost, we might send a replacement or provide a refund.
How to Request a Refund
To ask for a refund, please email us at info@orderpillsusa.com. Include your order number, why you’re asking for a refund, and any photos or documents that help explain the issue (especially for damaged items).
Once your refund request is approved, we’ll process it within 7-10 business days. Your original payment method will be sent the refund back to.
Canceling an Order
You can cancel an order before it has shipped. Should cancellation be required, kindly get in touch right away. Once an order has left our facility, we can no longer cancel it.
What We Can’t Refund
- Opened or Used Products: For safety reasons, we cannot accept returns on products that have been opened or used, or items that show signs of tampering.
- Change of Heart: We don’t offer refunds if you simply change your mind about an item once it has been shipped.